Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about vets that have favorite techs, managers that have favorite doctors, and practice owners that have favorite staff members. Andy talks about how this is often seen as a virtue instead of a problem.
Andy talks about the types of favoritism, why they happen, and how they cause damage in practices. Stephanie wonders if all the types should be approached the same way and Andy talks about how the rest of the staff responds to the favored one. Stephanie talks about why favoring a single individual is a bad bet for the practice.
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