Mrs. Jones didn't buy heartworm prevention for Sparky at checkout, and now two team members are talking about her behind the front desk.
You hear them from down the hall and realize the pet owners in the waiting room probably heard the conversation too…
This scenario happens in countless veterinary clinics. Client bashing can lose you clients, ruin your reputation and destroy team morale. Not only that, but it's a sign of other more serious issues amongst your staff.
Drs. Andy Roark & Cherie Buisson want to help you put an end to client bashing.
“Help! My Team is Bashing Clients” will help you discover the steps you can take right now to protect your practice, yourself and your clients.
Drs. Roark & Buisson will:
1. Define “client bashing”
2. Discuss causes of client bashing
3. Reveal how to put a stop to it