Revolutionary veterinary marketing & business conference for those forging their own paths and telling their own stories.
Help! My Team is Bashing Clients
Mrs. Jones didn’t buy heartworm prevention for Sparky at checkout, and now two team members are talking about her behind the front desk. You hear them from down the hall and realize the pet owners in the waiting room probably heard the conversation too… This scenario happens in countless veterinary clinics. Client bashing can lose […]