Episode 101: COVID for Christmas
Sticking your head in the sand and pretending this winter will be like any other is a mistake. There is a chance you are going to get sick and be out. Someone on your team is almost certain to test positive (if that hasn’t happened already), and the outdoor solutions (like curbside service) may not work as well in a snow storm as they did over the summer. You don’t need a firm plan for these scenarios. There are simply…
Episode 100! When Bad Reviews Come on Sunday
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss celebrate 100 episodes by wildly disagreeing on what to do when a scathing review comes in on the weekend. This is a really fun episode, not just because the advice is candid and the discussion real, but because you get to see how Andy and Stephanie really work in their own team, and how they collaborate to get to the best outcome. Check it…
Episode 99: Speed Round – Talking Money & Hip Hop
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle not one, not two, but THREE questions from the mail bag. Uncharted Veterinary Podcast · UVP 099: Speed Round: Money & Hip Hop Links:Upcoming Events: unchartedvet.com/upcoming-events/Swag: unchartedvet.com/swag The Three questions we addressing today are:1. I have a question about increasing office call/exam fees. (I haven’t done this since opening) Do we just do it and then answer questions when asked? Do we tell clients before we do it?…
Episode 98: Rapid Change Management
Dr. Roark and Stephanie “Ch-ch-ch-ch-changes” Goss break down how to coach your team through a changing practice in a changing world…. with as few tears as possible. Uncharted Veterinary Podcast · UVP 098: Rapid Change Management Helpful Links:Team Communication Workshop (this weekend 11/14-11/15):unchartedvet.com/product/team-communication/ Uncharted Upcoming Events:unchartedvet.com/upcoming-events/ Charming the Angry Client Workshop 11/18:drandyroark.com/angry-clients/ Editor: Dustin Bayswww.baysbrass.com@Bays4Bays Twitter/Instagram
Episode 97: Wellness Plans
This week on the Uncharted Podcast Dr. Roark, Stephanie Goss, and special guest Bob Richardson, president of VCP dig into the myths about wellness plans for pets. This episode is sponsored and made possible by VCP. Now more than ever, pet owners need help budgeting for pet care and treatment. VCP helps you connect with clients to offer the best care possible. VCP, the leader in preventive care plans, also enables practices to offer chronic disease plans to help even…
Episode 96 – Making Saturdays in the Clinic Fun Again
Dr. Roark and Stephanie have a great question from the mailbag. “Can we make Saturdays in the clinic fun?” Let’s get into it! Uncharted Veterinary Podcast · UVP 096 Making Saturdays in the Clinic Fun HELPFUL LINKS:www.unchartedvet.com/upcoming
Episode 95: The Phones DO. NOT. STOP.
Dr. Andy Roark and Stephanie Goss dig into what to do when you’re doing it all right, but the front desk is still overwhelmed! Let’s get into it! Uncharted Veterinary Podcast · UVP 095 The Phones DO. NOT. STOP. HELPFUL LINKS:www.guardianvets.com/www.unchartedvet.com/upcoming UPCOMING EVENTS:If you like this episode, you’ve got to check out Dr. Roark’s new Workshop on Team Buy In! Head over to unchartedvet.com/team-buy-in/ to learn more. Want to do something for your technicians! Register them for the upcoming Cat Handling course…
Uncharted Member Spotlight: Ron Sosa
Uncharted Member Spotlight is back! We invite you to take a peek into part of what makes the Uncharted Veterinary Community so unique: our members! We sat down to interview some of the amazing people who have joined us on our amazing journey since the first conference in 2017. This week, the spotlight is on Ron Sosa, who joined our community as a practice manager and now also holds the title of virtual conference dance party leader! Enjoy! For anyone…
Episode 94: NEW RESEARCH – What Really Keeps Techs Engaged & Satisfied?
This week on UVP Dr. Andy Roark and David Liss, RVT VTS (ECC, SAIM) discuss new research about what really keeps technicians engaged! Uncharted Veterinary Podcast · UVP 094 NEW RESEARCH – What Really Keeps Techs Engaged & Satisfied If you like this episode, you’ve got to check out Dr. Roark’s new Workshop on Team Buy In! Head over to unchartedvet.com/team-buy-in/ to learn more. Want to do something for your technicians! Register them for the upcoming Cat Handling course with Dr. Roark…
Episode 93: Million Dollar Technician (Hall of Fame)
This week Dr. Andy Roark and Stephanie Goss are off at the (virtual) GSD conference, so we’re bringing you a Hall of Fame episode to honor technician appreciation week next week. Let’s get into it! This week Dr. Andy Roark and Stephanie Goss are off at the (virtual) GSD conference, so we’re bringing you a Hall of Fame episode to honor technician appreciation week next week. Let’s get into it! Uncharted Veterinary Podcast · UVP 093: Million Dollar Technician (HOF)
Episode 92: GSD Online Conference Primer!
On this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss break down what you can expect at the GSD online conference October 7th – 10th and explain why it is unlike anything else in veterinary medicine. Get registered NOW at www.unchartedvet.com Uncharted Veterinary Podcast · UVP 092: GSD Online Conference Next Week!
Episode 91: How Do I Protect the Staff from Toxic Bosses?
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Sensei Stephanie Goss go to the mail bag to tackle a practice that needs to be tackled in a bad way. This place is toxic! Can our writer protect others from the toxicity???? Find out!! The GSD Conference is 2 weeks away!!! Get your spot at www.UnchartedVet.com!!! Uncharted Veterinary Podcast · UVP 091: How Do I Protect the Staff from Toxic Bosses?