Clients Are Getting Vaccinated…Why Can't They Come In?
This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle a topic that is at the forefront for so many of our clinics and hospitals right now – What do we do when a client asks the question “I am vaccinated [for COVID] now, so why can’t I come inside with my pet?” We have been hearing from inside the Uncharted Veterinary Community as well as on all the veterinary forums that everyone is starting to hear this question…
When Techs Give Notice… and Then Turn Bad
This week on the Uncharted Veterinary Podcast, what do you do when an employee gives notice that they are leaving and then changes their behavior? We have a situation where an employee who gave notice has asked for special treatment, changes to the schedule and extra compensation. When do you compromise? When do you negotiate? When do you just end the relationship? Let’s get into it! Uncharted Veterinary Podcast · UVP 118: When Techs Give Notice… and Then Turn Bad…
Getting the Veterinary Team Vaccinated Against COVID (Or Not)
This week, Dr. Andy Roark and practice management Goddess Stephanie ‘We Are the World’ Goss discuss a topic brought to them by a friend, the looming question of how to get your staff and doctors on board with being vaccinated against COVID-19. Their practice is currently down to one vet tech because of a recent outbreak despite having access to vaccinations and being encouraged to get one. In a world where employers can legally require vaccination, is it as simple…
Dragging Our Feet to Hire New People
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie ‘Why Can’t We Be Friends’ Goss go to the mailbag! It's time to hire and we should be excited to add to our talented team. In all honesty, we are dragging our feet, our team culture seems strong until we bring in a new hire. The bulk of our team has been working together for 5 or more years. We have our hiccups as any…
The Staff Forgets Their Jobs
This week on Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie “I ain’t as good as I once was” Goss are taking a question from the mailbag, “What do you do when the team forgets their jobs? What do you when the team starts making mistakes for no reason?”. Sometimes it feels like nobody knows what they’re supposed to do even though 3 weeks ago they all did. It can feel like an overwhelming, nebulous task to correct your entire…
When the Boss is Judging Clients
This week on Uncharted Veterinary Podcast Dr. Andy Roark and Stephanie “Don’t you know that you’re toxic?” Goss are going to the mailbag. “What do you do when the boss, a practice owner DVM, is judging clients and in front of the staff too?” We’re a year into a pandemic, everyone’s grumpy, and fuses can get short. The bosses powder keg is about to explode and they’re demonstrating bad behavior that could impact the team negatively. Having that conversation with…
Where Do You Find New Hires?
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie HELP! I need somebody HELP! Not just anybody HEEEEeeelp Goss go to the mailbag. The issue that’s affecting everyone:“We are short-staffed and getting shorter by the minute. Where do you find good people? We need to hire at least 1 person in every role. Our morale is at an all-time low and people are burnt out. We need to save the ship before it goes down.”AND“Alrighty!! I’m in…
There's A Clique in My Practice…and I'm In It!
This week, Dr. Andy Roark and Practice Management Goddess Stephanie Goss dive into the mailbag:“There seems to be a gathering “clique” problem on our team. To be honest, I've seen it forming/happening but to be really really honest, I haven't acted soon enough or swiftly because it involves me. There are three assistants, the newest associate vet, and myself who have more and more solidified one another as fast friends and at times will socialize outside of the clinic.I generally…
…And I Took That Personally
This week Dr. Andy Roark and Stephanie “TAKE ANOTHER LITTLE PIECE OF MY HEART NOW BABY” Goss tackle a topic brought to them by a mutual friend, “What do I do when I’m taking issues with the team personally?”. Uncharted Veterinary Podcast · UVP 111 And I Took that Personally Unpacking this topic through the familiar issue of scheduling, a vet tech is going back to school to continue education outside the field of Veterinary Medicine. “I’m already understaffed and…
Front Desk Staff as “Other”
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddessStephanie Goss take a question about how a CSR can bridge the gap between “the front” and “the back” in the name of better patient care, better customer service AND a happier workplace. LET’S GET INTO THIS EPISODE! Uncharted Veterinary Podcast · UVP 110: Front Desk as “Other” Links:Upcoming events: unchartedvet.com/upcoming-events/ Register for Practice Managers Summit: unchartedvet.com/uncharted-practi…-manager-summit/ Instant Team Buy-In Course: unchartedvet.com/lean-board/
You Might Be a Veterinary Practice Manager If…
Being a veterinary practice manager can be a challenging job and a rewarding one! You are the one with the answers to the questions, the master of challenging conversations, the heart of your practice. Such a diverse position is bound to come with some quirks! We see you. You might be a veterinary practice manager if… 1.You walk into the practice with a hot coffee and end up magically drinking an iced coffee with your lunch. “Oh! You're here! Just…
Episode 109: Asking for A Raise
When an overworked, underpaid veterinary technician writes in to ask how to ask for a raise, Dr. Roark and Stephanie Goss lay down their absolute best advice.If you're a veterinary professional and you've ever thought about asking for a raise this episode is for you! Uncharted Veterinary Podcast · UVP 109: Asking For A Raise Related links: Register for the Practice Managers Summit: unchartedvet.com/uncharted-practi…-manager-summit/ Instant Buy-In Workshop: unchartedvet.com/lean-board/ Upcoming Events