The Parents on the Team Want to Leave Early!
What's This Episode About? This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss tackle a great question from a friend and fellow practice manager. The discussion tackles what do we do when people on the team ask to leave before their shift ends? In this particular instance, it was a team member who has children and was asking to leave early to take their kids to sports practice on a regular basis. But their shift…
When Clients Make You Uncomfortable
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are into discussion about what to do when client behavior makes the team feel uncomfortable but hasn’t moved into “firing” territory. When a client gets flirty, uses pet names or other language that make the team feel uncomfortable, how do we make sure the team feels safe? Uncharted Veterinary Podcast · UVP 128 When Clients Make You Uncomfortable You can listen to the episode on Apple…
Getting the Team to Raise Their Standards of Care
What's This Episode About? On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic from the mailbag. We received an email from Dr. Great Medicine Desired: “When listening to a recent podcast episode about clients coming back in the building, there was a bit where you guys talked about the language being used when discussing services – making clients turn down good care, rather than offering it as an option and hoping…
Everything I Know About Gardening I Learned in a Veterinary Clinic
In May, we launched our brand new group Plant Parenthood in the Uncharted Veterinary Community and it has really blossomed! Everyone has been sharing tips and tricks about gardening, and an abundance of photos of their plants. One of our Community members shared that this was her first year planting her own garden. She pulled her knowledge from caring for pets in the clinic to help her get started. Here is her story about how everything she knows about gardening…
Invasion of Privacy – When Clients Ask Your Vaccine Status
What’s This Episode About? In this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle invasions of privacy – what do we do when veterinary clients ask the team “Are you vaccinated?” If you don’t want your team to have that deer in the headlights look, listen in to the discussion Andy and Stephanie have about not only what to say and how to say it but some cautionary thoughts for making sure you are…
Advice for New Graduate Veterinarians
Congratulations, vet school graduates of 2021! Veterinary school graduation may not have happened in person last year, or for many, this year, but we didn't want you to go without that dose of inspiration that comes with reaching this important milestone! We compiled some of the best advice we got from the Uncharted Veterinary Community as you take the first steps with the letters, “DVM” behind your name. Welcome, new graduate veterinarians, to the best profession in the world! “Remember…
Bad Review Coming
What's This Episode About? This week on the podcast, Andy and Stephanie dive into a repeat mailbag question – what do we do when someone is in their first 90 days and their performance “review” is coming due and it is looking not so great? We have received a handful of emails from people asking about how to handle giving feedback that things aren’t going as well as the hospital expects and how to handle moving forward beyond 90 days…
Taking Criticism Is Hard…Tips for Getting Feedback
This month in the Uncharted Community, Andy posed a question that stimulated a thoughtful discussion about taking criticism, no matter how constructive in its intent. We got some great advice, and a few key phrases that help our community members when receiving feedback. Take a look: “When someone tells us we didn’t ‘do it quite right' or that we could ‘maybe do a better job next time,' it’s not easy to hear. We think ‘What does she know?!' as emotional…
What is With the No-Shows?
This week on the podcast, Andy and Stephanie dive into something that they have been hearing about from EVERYONE… an increasing number of late/no-show clients. There has been a lot of chatter in the Uncharted community about how to balance the team’s frustrations along with the impact that a late/no-show client has on the schedule with the business needs of keeping the schedule full and moving along. Uncharted Veterinary Podcast · UVP 124 What is With the No-Shows? Some of…
Must-Have Marketing Books
If there is one thing our Community adores it's books! Book Club is one of the most popular groups (second only to newcomer Plant Parenthood). The question “What are you reading right now?” was heard often at our recent Uncharted Marketing & Strategy Conference. Here's a few of the must-have marketing books our Community members are raving about – The favorite by a landslide was this marketing classic, “Start with Why”, by Simon Sinek. This book explores why certain organizations…
Interview with Shawn Wilkie of Talkatoo
This week on the Uncharted Podcast, Andy and Stephanie chat with Shawn Wilkie from Talkatoo.com. Talkatoo is a desktop dictation solution that augments your current workflow by using speech-to-text capability with specialized vocabularies. We talk to Shawn about how Talkatoo is different from some of the dictation software we have seen in the past. We also talk about how useful it can be for every member of the team in terms of making workflow more efficient and effective, which is…
My Partner is Burning Out… And I Feel Guilty
This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle another one from the mailbag! We had an email from a veterinarian who co-owns a practice with their partner (who is also a veterinarian). The dream of owning a practice belongs to only one of them and this vet is wondering how to continue pursuing their dream without making their spouse suffer. Because their partner is burnt out and not happy. Let's get into this episode! Uncharted Veterinary Podcast…